1. Data Controller Identity
FFLOW agency Sàrl
Rue St-Martin 26
1005 Lausanne, Switzerland
Email: [hello@fflow.agency](mailto:hello@fflow.agency)
Phone: +41 21 214 70 07
2. Data Collection
We collect personal data when you contact us (name, email, company, message) in order to respond to your request; when you browse our website, through cookies that record anonymized data (truncated IP address, browser type, pages viewed) for statistical purposes; or when you subscribe to a newsletter or download content so that we can send you information about our services.
3. Cookies and Trackers
Our website uses CookieYes to collect your consent for cookies. A consent banner appears during your first visit. We use necessary cookies (for example: cookieyes-consent, cky-consent, cky-active-check, cookieyesID, as well as WordPress cookies such as wordpress_test_cookie or wp_lang) to ensure the website functions properly and to remember your preferences; analytical cookies (_ga, _gid, and other Google Analytics 4 cookies) to measure audience metrics if you consent; and marketing cookies (for example ads/ga-audiences, __gcl_au) to track campaign performance and display relevant ads if you accept them. You can change your preferences at any time using the “Cookie Settings” icon.
4. Purposes and Legal Bases
We process your data to respond to your inquiries and contact you (legitimate interest or consent), to improve our website and services through statistics (consent), to ensure the security and proper operation of the site (legitimate interest), and to send you marketing information when you have given your consent.
5. Recipients and Transfers
Your data may be shared with our technical service providers (hosting, email delivery services) for site management, and with third parties such as Google Analytics when you accept analytical or marketing cookies. These providers may be located outside Switzerland and the EU, and standard contractual clauses govern such transfers. We do not sell your data.
6. Data Retention
Data collected through forms is retained for as long as necessary to process your request and then archived for three years; cookies are retained according to the duration specified at the time of consent; marketing data is kept until you unsubscribe.
7. Data Security
We implement technical and organizational measures to protect your data from loss, unauthorized access, or disclosure (secure hosting, access control, regular backups, HTTPS protocol, etc.).
8. Your Rights
In accordance with the nLPD and GDPR, you have the rights to access, rectify, delete, restrict, object to, and transfer your data, as well as the right to withdraw your consent at any time. To exercise your rights, contact us at [hello@fflow.agency](mailto:hello@fflow.agency) or by mail at the address above.
9. Policy Updates
We may update this policy to reflect legal changes or internal practices. The current version is the one published on this website; the date of the last update is indicated below.
Last updated: October 7, 2025